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Help Center
Quick answers and direct links for managing your FlakaCloud account, files, sharing, storage, and subscriptions.
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Log in to an existing account, create a free account, or recover your password.
Uploading files
Use Upload to choose one of your albums or a shared folder you can access. Every file is stored inside a visible folder. Available storage and the maximum size of one upload depend on your current allowance and plan.
Albums and shared folders
Albums organize your own library. Shared folders let connected friends contribute files according to their access. Use the three-dot menu on a card to rename it, choose a cover, download it, or manage it.
Deleted files
Normal deletion moves eligible files to Trash first. The Trash screen shows when each item will be permanently removed and provides Restore, Delete permanently, and Empty Trash controls.
Storage allowance
Your allowance can combine the Free Plan, paid subscriptions, earned referral storage, and storage granted through a Family group. The Home storage overview shows used and available space.
Subscriptions and billing
Stripe securely handles checkout. Before continuing, you must confirm your legal purchasing authority, accept the linked Terms, and request immediate activation. FlakaCloud activates storage only after a confirmed payment event. Each subscription renews independently and can be reviewed, cancelled, or reactivated from Subscription.
When your final paid subscription is cancelled normally, paid access continues through its billing period and is followed by a 21-day storage cleanup period. A confirmed full refund instead uses the separate 7-day refund cleanup period.
Immediate activation does not remove mandatory consumer rights. EEA consumers can review the withdrawal and refund information before purchasing.
After a confirmed full refund, you have 7 days from the refund confirmation to download files or reduce usage. The refunded plan's storage is then removed; files exceeding the remaining allowance may be permanently deleted oldest-uploaded-first.
Account security
Use a unique password and review active devices regularly. If a session is unfamiliar, revoke it from Devices and Sessions, then change your password from Profile.
Issues, ideas, or improvements
Found something that is not working, have an idea, or see a way FlakaCloud could be better? Please tell us at support@flakacloud.com. Every useful report helps us make the service safer, smoother, and easier to use.
For an issue, include what you were trying to do, what happened, your device and browser, and a screenshot when possible. Never send your password, verification code, full card number, or app password.